15-3. General Support

Co-chairs

ASU Co-Chair – Pam Culberson, Senior Director of Support and Project Management
GASOU Co-Chair – Ashlea Anderson, Assistant Director of Academic Technology Support

Members

Armstrong State University

Pam Culberson, Senior Director of Support and Project Management
Kenneth Diehl, Project Manager
Sandy Hart, Assistant Director of User Technology Support
Joey Jeffers, Manager of Campus Technology Support
Amy Wilkins-Smith, Senior Budget Analyst

Georgia Southern University

Ashlea Anderson, Assistant Director of Academic Technology Support
Todd Aldrich, Director, Information Technology Service
Sonya Chance, Associate Director, Center for Academic Technology Support
Todd Tinker, IT Services Manager
David Walker, Customer Relationship Manager, Instructional Technology
Jason Williams, Director, Project Services

Tasks

Service Desk
Establish Memorandum of Agreement to Facilitate the Working Relationship Between Institutions Prior to BOR Consolidation Vote (as possible)
Desktop Management – Domain Integration
Endpoint Security
Licensing and Maintenance
File Services-File and Print Sharing
Virtual Desktop Infrastructure
IT Inventory Control
Lab Management
Technology Training
Audio Visual
Device Standards
Lifecycle Replenishment
Project Management Software (Ex. TeamDynamix/MS Project)
IT Purchasing Process
Printing and print release (Ex. Pharos)

Last updated: 4/25/2017